At Rodericks, we take complaints very seriously and aim to resolve each one as soon as possible. Our Complaints Policy ensures all lines of communication are kept open throughout the complaints process.
Please contact us if you have any concerns about the service we provide:
If you are unsatisfied with the service you received at our dental practice, please contact the practice manager and they will deal with your issue as soon as possible.
For concerns about anything featured in our website, please complete a contact form or get in touch by writing or by telephone. A member of the Rodericks Dental Central Operations Team will contact you within two working days to discuss the matter further.
Rodericks Dental, 15 Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ. Tel: 01604 602491, a dental body corporate.
If you are not satisfied with our investigations and implementations, you may wish to notify the governing bodies detailed below and take your complaint further. However, it is our intention to resolve issues quickly and effectively and to keep you informed of all outcomes including any changes we have put in place.
Tel: 0845 4647
Health in Wales
Putting Things right
Board of Community Health Councils in Wales
Tel: 0845 644 7814
Tel: 02920 235558
The Public Services Ombudsman for Wales
Find your local citizens Advice Bureau by contacting
Tel: 0845 477 2020